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Order
cancellation-Refund policy-Delivery confirmation-Claims
- You
do have the ability to cancel an order the latest (1) one day before
the delivery date.In this case we refund the whole amount you were
charged.
- No cancellation
accepted and no
refund issued for orders that are being placed one day for same day
delivery. The reason is that upon we receive an order we proceed
immediately in preparing the corresponding product, so that in the
event of a cancelation it is impossible to have the flowers used back
in place without some relative damage. So please keep it clear that
even if the last minute you decide not to send the flowers, then we
might not send them but you are charged as an ordinary order.
- Delivery confirmation
proof is the recepient's signature on the
corresponding order form. Though there are cases where other persons
might sign the document. Such places would be hospitals, hotels,
cemeteries, companies etc were practicaly our delivery department does
not reach the final recipient. Flowers are used many times or sent also
mostly from one person to another. There are cases where the recepient
refuses to sign or does not wish to receive the flowers sent. For these
and other instances experienced until now a non existence of a signed
order delivery document is never a reason that someone (sender) would
deny payment of the order itself.
- Claims are
accepted only the same day of the delivery date and not later on.
Claims are applied by the sender in written (fax or e-mail). If a claim
is placed we immediately check the product at the point of delivery and
if we also consider it false or non quality excellent we replace it
without any objection.
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